Total Tools Recruits Customer Engagement Specialists

How many products does total tools have in their stores

The company is currently owned by Brian Cockayne, who previously served as CEO of a healthcare firm. He is surrounded by the right people to run the business successfully. In fact, Total Tools Lonsdale has won several awards for its retail operations, including the Franchise Store of the Year. Total Tools has grown rapidly from the humble beginnings of its first store in Brisbane to more than 81 bannered locations in Australia.

81 bannered stores

Metcash has agreed to buy a 70% stake in Total Tools Holdings Pty Ltd, the owner of Australia's largest retail tool network. Total Tools has 81 bannered stores in Australia, which together generated over A$555 million in sales for the year ended Dec. 13, 2019. Under the agreement, Metcash will provide Total Tools with a debt facility of $35 million, and will also acquire one of the company's franchised stores.

The proposed acquisition of Total Tools is subject to approval by various regulators. Total Tools currently operates 81 bannered stores across Australia, and the company recently reported a $555 million profit for FY19. Its recent acquisition of Adelaide Tools was approved by the competition watchdog in Australia. Although the acquisition of the latter is subject to regulatory approval, the deal makes financial sense for both companies. Overall, the transaction should result in a significant increase in sales for Total Tools.

300-400% growth in e-commerce sales

According to Sarah Neeson, Customer Engagement Specialist at Total Tools, the leading professional tool retailer in Australia, cross-channel automation and artificial intelligence (AI) are key to reaching customers at the right time and on the right channel. She shares her experiences with customer engagement. In short, if you want to grow your business, you need to understand how AI and automation works. Total Tools' customer-engagement strategy is based on artificial intelligence and cross-channel automation.

Australian-owned and operated

Total Tools is a leading retailer of professional tools, with a network of 81 stores nationwide. The brand sells trade tools by leading international and local brands, and has been in business for over 30 years. Total Tools is expanding its nationwide footprint through a franchise model, and is currently seeking to recruit Assistant Store Managers and Senior Store Managers with industry-specific tool experience. To learn more, check out the company's careers page.

Metcash, which owns the Mitre 10 Home Improvement Chain in Australia, has entered into final stages of negotiations to acquire TTH. Metcash will pay $57 million for 70% of TTH, with an option to buy the remaining stake at a later date. The company reported full-year results in December, with revenue increasing two per cent to $14.9 billion. Mitre 10's profit after tax was $209.7 million.

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